Privacy Policy

Last updated: June 19, 2025

SilvyAI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

We may collect the following categories of personal information:

Contact information: name, email address, phone number, and business name provided when you book a strategy call or submit a form.
Usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.
Communications: any messages, responses, or information you share with us via email, SMS, or chat.

2. How We Use Your Information

We use the information we collect to:

Schedule and confirm your strategy call appointment.
Send appointment reminders and follow-up communications.
Send SMS/text messages where you have provided explicit consent (see Section 4).
Improve our website, services, and marketing.
Comply with applicable legal obligations.

3. Legal Basis for Processing

We process your personal data on the following bases: (a) your consent; (b) the performance of a contract or pre-contractual steps at your request; (c) our legitimate business interests; and (d) compliance with legal obligations.

4. SMS / Text Message Communications

					Important — SMS Consent: By providing your phone
					number and submitting a booking form on this website, you expressly
					consent to receive SMS/text messages from SilvyAI, including
					appointment confirmations, reminders, and follow-up communications
					related to your inquiry. Message frequency varies. Message and data
					rates may apply.
				

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

Help: Reply HELP to any SMS message for assistance, or contact us at the email address listed in Section 10.

No sharing of SMS consent data: Your phone number and SMS opt-in consent will not be sold, shared, rented, or transferred to any third party for their own marketing or promotional purposes. SMS consent data is used solely to facilitate communications between you and SilvyAI.

Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines. Supported carriers are not liable for delayed or undelivered messages.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze site traffic and optimize your experience. Types of cookies we use include:

Essential cookies: necessary for the website to function properly.
Analytics cookies: help us understand how visitors interact with the site (e.g., Google Analytics).
Marketing cookies: used to track the effectiveness of our advertising campaigns.

By continuing to use this website, you consent to our use of cookies as described above. You may disable cookies in your browser settings; however, some features of the site may not function correctly.

6. Third-Party Services

We use trusted third-party services to operate our business, including:

GoHighLevel (GHL): CRM, booking, and SMS platform.
Wistia: video hosting.
Google Analytics: website analytics.
Facebook Pixel / Meta Ads: advertising and retargeting.

These service providers have their own privacy policies and may process your data in accordance with those policies. We are not responsible for the privacy practices of third-party services.

This website is not affiliated with, endorsed by, or sponsored by Facebook, Inc., Google LLC, or YouTube. FACEBOOK is a trademark of Facebook, Inc. YOUTUBE is a trademark of Google, Inc.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

With service providers who assist us in operating the website and delivering services, subject to confidentiality obligations.
When required by law, legal process, or to protect the rights and safety of SilvyAI or others.
In connection with a business merger, acquisition, or sale of assets, with appropriate notice to you.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Opt out of marketing communications at any time.
Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the information in Section 10.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

SilvyAI
Email: hello@silvyai.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the site after any changes constitutes your acceptance of the revised policy.